Frequently Asked Questions:

Q: What is the maximum size workpiece I can use for mortise and tenon?
A: The practical limit of the tenon workpiece is 8" wide X 4" tall (200mm X 100mm).  The tenon would be something less than this depending on your router bit.  For instance, using a custom template, a 7" X 3" tenon could be cut on the maximum 8" X 4" workpiece, and the corresponding mortise could be cut into most any size that could fit on the table.

Dovetails and Box Joints can be any length if they are indexed and the workpiece moved between cuts.  (See the video about this made by Cosmas.  It's in our Videos and Tutorials section) The best way to index is to use a spoil board fixed to the table so the last one or two dovetails from the former set can be matched perfectly to the index board.

Q: What is the lead time for shipping?
A: We typically ship the same day or the day following an order.  We ship from the West Coast USA and deliveries to the East Coast generally take 5 days with closer addresses taking 2-4 days.

Q: Do you ship to Canada and Mexico?
A: Yes, we ship to both Canada and Mexico by UPS ground, or for smaller packages by USPS.  Our cartons need to go through customs and tax and duty is paid by the recipient.

Q: Do you ship elsewhere in the world?
A: We ship anywhere we're allowed to under current trade rules.  We ship from the US or Japan by DHL Express depending on proximity and items ordered.

Q: Can I order a 220 Volt router with my PantoRouter?
A: Unfortunately, we do not yet have access to 220 Volt routers but we're working on it.  Please see the Router Selection page for information about the size of router needed.

Q: What is the size of the assembled PantoRouter?
A: The PantoRouter is about 27" long X 20" wide X 18" tall (686mm X 508mm X 457mm).  By storing the PantoRouter with the table tilted up 45°, the length is shortened to 24" (610mm)

Q: What size outlet is the dust collector?
A: The dust collector hood is 1-5/16" (34mm) inside diameter and 1-9/16" (40mm) outside diameter.  This size accommodates the standard flexible fitting available on most shop vacuums. 

Q: My dust collector brush is badly crunched!  How do I straighten it?
A: Bad hair day?  Don't worry, it's very easy to fix.  Simply immerse it in warm water or very gently blow warm air from a hair dryer over the bristles and it will straighten.  Do not use too much heat, and always store the brush so it's straight and nothing is resting on it.

Q: How do I calculate the size for custom templates?
A: We have an explanation, an easy to use formula and an Excel sizing tool in our Support Section.  Click Here to learn more.

Q: What is your return policy?
A: We want every customer to be completely satisfied with their purchase and we're always available to walk you through a setup or operation on the phone or FaceTime.  If your PantoRouter is not performing the way you expected it to, you can return it within 90 days of purchase for a refund.  We have a 15% restock fee.  Please call or email to get a return authorization before sending your carefully packed PantoRouter.  Be sure to insure your shipment to cover shipping damage.

Q: Are the newer accessory items useable on older PantoRouters? 
A: Yes!  With only a couple of exceptions, all of the accessories available on our site are backward compatible.  Those that aren't have equivalent accessories to fit your model.  Call us and we can help you find the solution to your woodworking joinery problem.